1. About This Portal
VisaInsurance.ae ("we", "us", "the Portal") is an independent information portal and referral service. We are not an insurance carrier, broker, or agent. This Privacy Policy explains how we collect, use, and protect information when you visit our website or use our services.
2. Information We Collect
We collect the following types of information:
2.1 Information You Provide
- Contact Information: Email address and phone number when submitted via forms
- Tool Responses: Answers provided in our eligibility checker, premium estimator, and deadline tracker tools (e.g., visa type, emirate, salary range)
- Messages: Content of messages sent through our contact form
2.2 Automatically Collected Information
- Usage Data: Pages viewed, time spent, and interactions with our tools
- Device Information: Browser type, operating system, and device type
- Analytics: We use Cloudflare Analytics for privacy-focused website analytics
3. How We Use Your Information
We use collected information to:
- Connect you with licensed insurance partners upon your request
- Provide personalized recommendations through our tools
- Respond to your inquiries and support requests
- Improve our website, tools, and content
- Ensure website security and prevent abuse
4. Information Sharing
We share your information only in the following circumstances:
4.1 Partner Referrals
When you request quotes or partner connections, we share your submitted information with licensed insurance providers who can assist you. This is the primary purpose of our referral service.
4.2 Service Providers
We use Formspree for form processing. Your form submissions are processed through their service in accordance with their privacy policy.
4.3 Legal Requirements
We may disclose information if required by law or to protect our rights, safety, or the rights of others.
We do NOT: Sell your data to third-party marketers, share your information for advertising purposes, or provide your data to anyone without your consent (except as described above).
5. Data Retention
We retain your information only as long as necessary to fulfill the purposes described in this policy. Contact form submissions and tool data are typically retained for up to 12 months unless you request earlier deletion.
6. UAE Data Protection
We are committed to compliance with applicable UAE data protection regulations, including Federal Decree-Law No. 45 of 2021 on Personal Data Protection. We implement appropriate technical and organizational measures to protect your data.
7. Your Rights
You have the right to:
- Access: Request a copy of the information we hold about you
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your personal data
- Objection: Object to certain processing of your data
To exercise these rights, please contact us using the contact form on our website.
8. Cookies
We use minimal cookies necessary for website functionality. For details, see our Cookie Policy.
9. Third-Party Links
Our website contains links to external sites (government authorities, partner websites). We are not responsible for the privacy practices of these external sites. Please review their privacy policies separately.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The effective date at the top of this page indicates when this policy was last revised.
11. Contact Us
For privacy-related inquiries or to exercise your data rights, please use our contact form.